Why satisfied clients are key — insights from the 2025 customer survey.

In June 2025, Ability conducted a comprehensive customer survey among our corporate and housing cooperative clients across the country. The purpose was clear: we wanted honest feedback on how we deliver — and where we can improve. The feedback we have now received provides an important compass for further improvements.

Our services are perceived as well-tailored. Our adaptability scores 4.5, showing that we succeed in tailoring solutions — especially in catering and property management. We see a clear correlation: the more services clients have consolidated with us, the more satisfied they are.

Our canteen services score highest, with an average of 5.1 out of 6! Clients highlight good service, healthy and sustainable food, and flexibility in deliveries. Large clients give us a score of 5.0 on follow-up, while smaller clients give 4.2.

Our clients point to several areas we are now addressing: we are working to ensure better quality when transporting hot meals, many request more consistent cleaning quality and better control routines, we will implement measures to ensure faster response and closer dialogue with smaller clients, and deviations will be handled efficiently and closed quickly.

We are proud to have achieved an overall average score of 4.4 — close to our target of 4.5. With targeted efforts and improvement measures in place, we are confident that we will reach this goal by the next survey.