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FACILITY MANAGEMENT

The entire building. One partner.

Food and beverage, cleaning, hospitality, property services and office support from one Norwegian-owned supplier. 1,800 employees across Norway, certified to ISO 9001, 14001 and 45001, with quality measured and reported every month.

1,800+ · 35 years · ISO 9001 · 14001 · 45001 · Nordic Swan

How the transition stays safe.

Nordic Swan-labelled cleaning is delivered from day 1 — no transition period. You get one start date and one Site Manager to deal with from the first day of operation.

Ability sensor dashboard with operations data

Two named contacts. One monthly report.

You call one number. You get a monthly report. Deviations are logged, routed and closed traceably in our deviation system.

The Site Manager owns local operations — your primary contact in daily operation, responsible for quality, staffing and KPIs
The Contract Manager owns the agreement — commercial follow-up, KPI and SLA reporting, governance and strategic reviews
Monthly quality report with KPIs
Digital access to all operational data
Response times and preparedness agreed in the SLA — 24/7 for acute incidents

The tools that make operations verifiable.

No claims without numbers behind them. These are the systems that produce the documentation you receive every month.

Deviation system — service requests and deviations are logged, routed and closed traceably
FoodOp — a shared recipe and menu bank across our restaurants
Tingstad IK-mat — temperature control and traceable food safety per kitchen
Daily measurement of food waste and CO₂, with forecast-driven purchasing

Sustainability you can report onwards.

Independent third-party documentation that feeds straight into your own ESG and environmental reporting.

Nordic Swan-labelled cleaning, audited annually by an independent auditor
ISO 14001-certified environmental management system for the entire business
EcoVadis Bronze
GHG emissions scope 1–3 reported annually, verified by a third party
Systematic food waste reduction with forecast-driven purchasing
Climate-friendly menus with a high plant-based share and local ingredients
Member of the UN Global Compact since 2012

Buildings we are responsible for.

Delivered to some of Norway's most demanding operating environments.

Ability employees entering Radisson Blu Airport Hotel
Posten — canteen operations since 2024
IKEA Norway — national agreement, renewed 2025
Radisson Hotels Norway — since 2023
Oslo Airport Gardermoen, Flesland and Kvernberget — cleaning in terminals, food outlets and security control
NHH Norwegian School of Economics, Grieghallen and Scandic Hotels

Frequently asked questions about Facility Management

Facility Management (FM) is the comprehensive operation and management of buildings and properties. An FM agreement with Ability gathers cleaning, food and beverage, property services, office support and hospitality under one operational responsibility, with one Site Manager as your primary contact in daily operations.

The price depends on area, service scope and quality level. We carry out an on-site assessment of your premises and provide a quote you can compare line by line.

Ability is Norwegian-owned with short decision paths. You get a dedicated contact person, Nordic Swan-certified cleaning services and sensor technology — without the bureaucracy of an international group.

The notice period varies by agreement, with flexible contract models adapted to the client's needs.

Yes, individual services such as cleaning or property services can be ordered separately. A comprehensive FM agreement gives lower administration and shared reporting across the services.

Cleaning quality is measured against NS-INSTA 800, and you choose the quality level per room type. We carry out weekly spot checks against an agreed standard, and cleaning deviations are normally closed within 24 hours. Results are reported monthly in digital dashboards.

We have offices in Oslo, Bergen, Stavanger and Trondheim, and deliver services throughout the country. Coverage varies somewhat per service and area — get in touch and we will confirm coverage for your addresses.

If employees follow the delivery, this is handled according to the rules on transfer of undertakings in the Norwegian Working Environment Act.

Yes. We will put you in contact with clients with a comparable portfolio and service mix.

You get one monthly report with KPIs for all services in the agreement, and digital access to operational data along the way. Deviations and service requests are logged, routed and closed traceably in our deviation system.

Ready for comprehensive building operations?

An on-site assessment, a review of your current delivery and a quote you can compare line by line.