Frequently asked questions.
Here we've collected the questions we get most often — from facility management and cleaning to food, hospitality and property operations. If you can't find your answer, we're happy to help.
Facility Management.
Facility Management (FM) is the comprehensive operation and management of buildings and properties. An FM agreement with Ability gathers cleaning, food and beverage, property services, office support and hospitality under one operational responsibility, with one Site Manager as your primary contact in daily operations.
The price depends on area, service scope and quality level. We carry out an on-site assessment of your premises and provide a quote you can compare line by line.
Ability is Norwegian-owned with short decision paths. You get a dedicated contact person, Nordic Swan-certified cleaning services and sensor technology — without the bureaucracy of an international group.
The notice period varies by agreement, with flexible contract models adapted to the client's needs.
Yes, individual services such as cleaning or property services can be ordered separately. A comprehensive FM agreement gives lower administration and shared reporting across the services.
Cleaning quality is measured against NS-INSTA 800, and you choose the quality level per room type. We carry out weekly spot checks against an agreed standard, and cleaning deviations are normally closed within 24 hours. Results are reported monthly in digital dashboards.
We have offices in Oslo, Bergen, Stavanger and Trondheim, and deliver services throughout the country. Coverage varies somewhat per service and area — get in touch and we will confirm coverage for your addresses.
Food & Drink.
We can operate your canteen whatever your needs. The solution is adapted to the number of employees, area and budget.
Yes, the menu is set in collaboration with you. We adapt for allergies, preferences and season, and rotate weekly.
Yes, we provide catering for everything from meeting lunches and seminars to large dinner events.
The price depends on the number of guests, menu choices and service level. Contact us for a tailored quote.
We operate canteens across all of Norway.
Yes. Our chefs cater daily for allergies, lifestyle-related conditions and religious or other food-related convictions. Tell us about your needs and we will adapt the menu.
Hospitality.
We connect directly to the hotel’s PMS system (Opera, Mews, etc.) for real-time data on check-in, check-out and room status. This enables faster room preparation and better oversight.
Yes, all cleaning equipment, chemicals and consumables are included in the agreement. The hotel avoids investment and inventory management.
We prepare around 4,000 rooms daily across our hotel contracts, and have served Radisson Hotels Norway since 2023. Our experience spans everything from boutique hotels to large conference hotels.
We scale staffing according to demand. Our flexible model ensures you have enough resources during high season without paying for overcapacity in low season.
Yes. In addition to housekeeping and cleaning, we provide reception and guest service, breakfast service, technical operations, operational management and management advisory. Many start with one service and expand once they see the value of one partner for the entire operation.
Cleaning.
The price depends on area, frequency and quality level. Send us your area and desired frequency, and we will provide a quote within 24 hours.
Yes, our cleaning services have been Nordic Swan Ecolabel certified since March 2016. This involves strict requirements for chemical use, waste management and training.
NS-INSTA 800 is the Nordic standard for measuring cleaning quality. You choose the quality level per room type, and we carry out regular inspections.
Needs-based cleaning uses sensors to measure actual usage of rooms and areas. Cleaning is carried out based on need, not fixed routines — resulting in better outcomes and lower costs.
Yes, we deliver cleaning services throughout Norway with offices in Bergen, Oslo, Stavanger and Trondheim.
Yes, on large floor areas we supplement with autonomous floor scrubbers and other machine equipment. The machines take on the heavy, repetitive tasks, while our cleaners concentrate on details, service and quality. Equipment is always chosen based on floor type and maintenance documentation.
Quality is checked in several layers. Our cleaners run self-inspections of their own work, and the operations manager follows up with quality controls and NS-INSTA 800 inspections at the frequency agreed in your contract. Results are summarised in reports covering deviations and improvement measures, and you are welcome to run your own inspections.
Permanent, uniformed Ability cleaners carry HSE cards issued by the Norwegian Labour Inspection Authority — we are a publicly approved cleaning company. Everyone is over 18 and receives both foundational training in professional cleaning through Ability Academy and training on your specific contract. During absence, we bring in substitutes from a pre-cleared pool with the same training.
Property Services.
Our caretaker service covers daily operational supervision, minor maintenance, coordination of subcontractors, building rounds and reporting. The scope is adapted to the building's needs.
Yes, all services can be ordered separately. Many clients start with a single service and expand over time.
We deliver property services in the largest cities and surrounding areas. Contact us to check coverage in your area.
All tasks are logged digitally. You get access to reports and can follow the status of ongoing tasks in real time.
We offer SLAs with response times tailored to the building's needs, with rapid response and 24/7 standby. Specific response times are agreed in each contract.
Outdoor Areas.
The price depends on the area, type of maintenance and frequency. Contact us for a quote tailored to your property.
Yes, we offer monitoring and operation of robotic lawn mowers for housing cooperatives and commercial properties.
We have standby agreements for snow clearing and gritting. Contact us to set up an agreement for the coming winter.
We deliver outdoor area services in Bergen, Oslo, Stavanger, Trondheim and surrounding areas.
Innovation & Technology.
We use 7 sensor types: motion, pressure, temperature, proximity, occupancy, water and humidity. All send data to our cloud solution in real time.
Yes, we connect to hotel PMS, access control, energy management and other systems via API integrations.
Installation time depends on the number of zones and integrations. We set up a structured progress and start-up plan with weekly status meetings, and give you a concrete schedule after a site survey.
The price depends on the number of sensors, zones and integrations. Contact us for a meeting and tailored pricing.
Not sure what you need?
We'll help you find the right solution. Book a 15-minute call with an advisor